Terms & Policies

Welcome to the Load Confirmation document portal (the “Portal”). The Portal is provided to authorized motor carriers, owner-operators, and freight brokerage partners for the limited purpose of retrieving electronic rate confirmations / load tenders associated with an assigned load identification number.

By accessing, searching, viewing, or downloading any document from the Portal, you acknowledge that you have read, understand, and agree to be bound by these Terms & Policies. If you do not agree, do not use the Portal.

Use of the Portal does not create a broker–carrier relationship by itself. Any transportation services remain governed by the applicable rate confirmation, carrier packet, broker–carrier agreement, and bill of lading.

Access is restricted to parties who have been issued a valid load identification number for an active tender. You represent that:

• You are an authorized representative of the carrier, dispatcher, or brokerage assigned to the load;
• Your company maintains active operating authority (e.g., MC/DOT where applicable), cargo and liability insurance, and any required broker–carrier onboarding;
• You will use load numbers and confirmation documents only for the shipment to which they pertain;
• You will not share load numbers, confirmation files, or Portal access with unauthorized third parties.

Documents retrieved through the Portal are electronic rate confirmations / load tenders. On-screen summaries (origin, destination, commodity, equipment, weight, rate, and dates) are provided for convenience only.

If there is any conflict between Portal display data and the downloaded rate confirmation PDF (or equivalent confirmation file), the written confirmation and any governing transportation contract control.

Rates, accessorials, detention, layover, and fuel terms—if any—are as stated on the confirmation. Verbal quotes or third-party load-board postings that conflict with the confirmation are not binding.

Tenders may be cancelled, modified, or reassigned prior to pickup. Always verify the latest confirmation before dispatch. Cancelled or unavailable loads may not appear in Portal search results.

By retrieving a confirmation, you acknowledge standard industry obligations typically associated with accepted tenders, including without limitation:

• Arriving for pickup and delivery within the appointment windows stated on the confirmation;
• Maintaining required insurance and operating authority throughout transit;
• Protecting freight, following temperature or handling instructions where specified, and promptly reporting exceptions, OS&D, or accidents;
• Not double-brokering the load unless expressly authorized in writing;
• Submitting required paperwork (POD, rate confirmation, invoices, lumper receipts) according to the broker’s or shipper’s billing instructions.

Confirmation documents are made available for a limited time after tender (commonly up to thirty (30) days). After expiration, documents may be removed from the Portal without notice. Retain copies for your own records and billing files.

Downloads are for your company’s operational, compliance, and payment purposes only. You may not scrape, bulk-harvest, reverse engineer, or automate access to the Portal, or use it to compile competing datasets.

We may throttle, suspend, or revoke access for suspected fraud, credential stuffing, unauthorized probing of load numbers, or other abuse.

You agree that rate confirmations and related notices may be provided electronically through this Portal and/or email. Electronic documents have the same effect as paper originals for operational acceptance of the tender, subject to your signed broker–carrier agreement and applicable law.

It is your responsibility to ensure that load identification numbers and confirmation emails are received by the correct dispatcher or driver and that downloaded files are free of malware on your systems.

We collect information reasonably necessary to operate a secure document portal, which may include:

• Load identification numbers and search queries you submit;
• Technical data such as IP address, device/browser type, referring URL, and timestamps;
• Document view and download activity for audit and security purposes.

Collected data is used to authenticate document requests, prevent unauthorized access, investigate misuse, support customer service related to tenders, and maintain Portal reliability. We do not sell personal information obtained through the Portal.

Shipper, consignee, and facility details appearing on confirmations are confidential business information. You may use them solely to perform the contracted transportation and related billing—not for marketing, solicitation, or disclosure to unrelated parties.

Logs and access records may be retained for security, dispute resolution, and compliance for a period consistent with industry practice and applicable law.

The Portal employs industry-standard encryption and access controls for document retrieval. No method of transmission over the Internet is completely secure; you use the Portal at your own risk regarding residual security exposures.

Protect load numbers as sensitive. If you suspect a confirmation link or load ID has been compromised, notify your brokerage contact immediately so the tender can be reviewed or reissued.

THE PORTAL AND ALL DOCUMENTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Portal will be uninterrupted, error-free, or free of harmful components, or that on-screen data will always match the latest dispatch instructions. Always rely on the official confirmation and dispatcher communication before moving freight.

To the fullest extent permitted by law, the Portal operator and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, cargo claims, detention, downtime, or business interruption arising from use of—or inability to use—the Portal or downloaded documents.

Cargo loss, damage, delay, and related claims remain subject to the bill of lading, Carmack Amendment (where applicable), your insurance policies, and the broker–carrier agreement—not these Portal terms alone.

You agree to indemnify and hold harmless the Portal operator and its affiliates from claims, losses, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Portal, unauthorized disclosure of load or shipper information, or violation of these Terms & Policies.

We may revise these Terms & Policies at any time by posting an updated version on this page. The “Last updated” date will change accordingly. Continued use of the Portal after posting constitutes acceptance of the revised terms.

For questions about a specific load, rate dispute, or missing confirmation, contact the brokerage or shipper representative who issued your tender. For Portal access issues, reference your load identification number when requesting support.